Keep it private
Never send us your password or full card details. Please don’t share health details on WhatsApp; sign in and use the app instead.
Support
Locked out, stuck, or something looks wrong? Here is how to reach a person.
Can’t sign in
Reset your password from the sign-in page. New coaches can request a workspace; we’ll set up your sign-in when it’s approved.
Sign inHelp for clients
Create your account, give your coach your CoachKW ID and accept their request. In the client app you can then update your details, download your information, manage consents and message your coach.
Open the client appHelp for coaches
Signed-in coaches can open a support ticket from settings, so we can see which workspace it is about.
Coach settingsCommon questions
My KNET or card payment didn’t go through
Open the payment link from your coach again and try once more. If you think you finished paying, wait a few minutes before trying again, because a payment can take a moment to show. Please don’t pay twice. Your coach can see whether the payment arrived.
I didn’t get a payment link
Payment links come from your coach, usually on WhatsApp. Ask them to send it again. If you already use the client app, your unpaid invoices are under Payments.
Where’s my receipt?
Every paid invoice has a receipt you can print. Open your payment link again and choose See your receipt, or find it under Payments in the client app.
How do I join my coach?
Create your CoachKW account, then give your coach your CoachKW ID: you see it as soon as you sign up. Your coach sends you a request. Accept it, and your app opens with your plan.
What should I send when I ask for help?
Tell us three things:
- Whether you are a coach, studio owner, assistant coach or client.
- The page or task that went wrong, for example payments, files, the calendar or sign-in.
- What happened, and what you expected to happen. A screenshot helps.